Personal Data Safety and Lawful Handling
The main data protection goal is to keep user information accurate, confidential, and protected against unauthorised access. The platform collects only the personal data needed for lawful account operation, payment handling, risk control, and service security.
Information that may be collected
- Full name, date of birth, nationality, and contact details.
- Account details, login records, user ID, password status, and communication history.
- Identity documents, such as NID, passport, or other verification records where required.
- Payment information, deposit and withdrawal records, transaction references, and wallet details.
- Device data, IP address, browser type, approximate location, cookies, and website activity.
- Betting, casino play, bonus use, limits, exclusions, and responsible gambling settings.
Purpose of collection
Data is collected to:
- Open and maintain user accounts.
- Confirm that users are 18 or older.
- Process deposits, withdrawals, refunds, and account balances.
- Detect fraud, duplicate accounts, misuse, and security threats.
- Meet legal duties linked to identity verification, anti money laundering controls, tax reporting, and dispute handling.
- Respect Bangladesh laws, including the Public Gambling Act 1867 as adopted locally, the Information and Communication Technology Act 2006, the Cyber Security Act 2023, and any valid court or authority request.
Security measures
The operator uses technical and organisational safeguards, including:
- Encryption for sensitive information during transfer and storage.
- Access controls based on staff duties.
- Secure payment channels and verification checks.
- Audit logs for key account actions.
- Internal confidentiality rules for authorised personnel.
- Regular security reviews and incident response procedures.
User rights
Users may request:
- Access to personal data held on the account.
- Correction of incomplete or inaccurate information.
- Deletion of data where retention is no longer legally required.
- Restriction of certain processing activities.
- Withdrawal of consent for optional data use, such as promotional messages.
- A copy of account data in a structured format where technically possible.
How Collected Information Is Used
Personal data is used in a transparent and lawful manner. Each processing activity is linked to account operation, consent, contract performance, legal compliance, or security protection.
Main uses of information
| Purpose | How data is used |
|---|---|
| Account maintenance | Registration, login, profile updates, account limits, and support records. |
| Transaction processing | Deposits, withdrawals, payment verification, chargeback checks, and balance control. |
| Service optimisation | Website performance review, error tracking, language settings, and account navigation improvements. |
| Security and fraud control | Identity checks, unusual activity review, device checks, duplicate account detection, and access monitoring. |
| Legal and regulatory duties | Verification, anti money laundering review, complaint records, tax or authority requests, and dispute evidence. |
| Marketing consent | Promotional messages may be sent only where the user has agreed and may be stopped through account settings or support. |
| Analytics | Aggregated or pseudonymised data may be used to assess website traffic, popular services, and system reliability. |
Data is never sold. The operator does not use personal information for undisclosed purposes or automated decisions that unfairly affect user access without a review channel.
Account Data Access, Updates, and Removal
Users can view and update certain account information through the profile area after login. Some details, such as verified name, date of birth, or payment identity, may need a support request and fresh documentation before any change is accepted.
How to request access or correction
- The user submits a request through the account support channel or registered email.
- The operator verifies account ownership before sharing or changing personal data.
- The request is reviewed against security, payment, and legal retention duties.
- The user receives confirmation after the update, correction, or refusal with a reason.
Data modification or deletion
A user may ask for removal of personal information when the account is closed or when data is no longer needed. Some records may be retained for a lawful period, including payment logs, identity verification, dispute records, fraud prevention evidence, and records needed under applicable Bangladesh or international compliance duties.
Security checks and payment data
Consent is required for security checks linked to account safety, identity verification, and transaction review. Payment data may be processed by external electronic service providers that operate secure systems for cards, bank transfers, mobile financial services, wallets, and other approved payment methods. These providers receive only the data needed for the transaction, verification, refund, or dispute process.
Children’s Data and Age Control
The website and services are intended only for users aged 18 or above. Registration by minors is prohibited, and the operator may suspend or close any account where age information appears false, incomplete, or unsupported.
The operator cannot confirm a user’s age without reliable supporting documents. Identity checks may request a Bangladesh NID, passport, birth record, or other accepted proof where permitted by law.
A parent or legal guardian who believes that a minor has registered or shared personal data may request account closure and deletion of the minor’s information. The request should include enough evidence to identify the account and confirm the guardian’s authority. After verification, the operator will block access, close the account where required, and delete data unless a legal duty requires temporary retention.
International Processing and Data Transfers
Personal data may be transferred to and processed in countries where the operator, its affiliates, service partners, hosting providers, payment processors, or compliance vendors operate. These locations may have privacy laws that differ from Bangladesh law.
Use of the website and services constitutes consent to international transfer, storage, and processing of personal information as described in this document. The operator applies safeguards intended to protect user data during such transfers, including confidentiality contracts, access limits, secure transfer methods, and partner review procedures.
Agents, partners, affiliates, and authorised vendors must maintain strict data confidentiality standards. They may use personal information only for the agreed service purpose, such as payment processing, identity verification, hosting, analytics, support, fraud control, or legal compliance.
Scope of the Legal Disclaimer
This legal disclaimer explains how certain rules may be limited, adapted, or applied for a specific legal relationship between the user and the operator. Its purpose is to define the privacy regime that applies when a user accepts the policy as part of account use, registration, or service access.
The disclaimer may apply through signing, electronic acceptance, ratification, continued account use, or joining an agreement that refers to this Privacy Policy. Once accepted, the policy forms part of the user agreement and governs data collection, processing, disclosure, retention, and deletion within the stated scope.
Nothing in this disclaimer removes rights that cannot be waived under applicable law. If any part of the policy conflicts with a mandatory legal rule, that rule will apply only to the extent required.
Cookie Use and Website Performance Data
Cookies are small text files stored on a user’s device by a website or browser. They help recognise the device, remember preferences, support account security, and measure how online services are used.
Cookies may be used for
- Statistics, such as page visits, session duration, traffic source, and error rates.
- Behavioural analysis, such as navigation patterns and service use trends.
- Personalisation, such as language, region, login preferences, and display settings.
- Site performance optimisation, such as faster page loading, security checks, and system stability.
Cookie data used for these purposes may be stored for up to one year. Users can control cookies through browser settings, although some account, payment, or security functions may be affected if cookies are blocked.
Policy Acceptance and Current Version
Full acceptance of this Privacy Policy is required to use the services offered through the website. Acceptance may occur during registration, login, account activity, payment use, or continued access after a policy update.
The current version of the Privacy Policy takes precedence over all previous versions. If the policy is updated, the updated document will apply after publication or after any required notice period stated on the website. A user who does not accept the policy may be unable to access account services that require personal data processing.
External Partner Data Practices
The operator may share personal data with external parties only as described in this Privacy Policy and allowed by applicable law. Such parties may include payment processors, identity verification vendors, fraud prevention services, hosting providers, analytics providers, legal advisers, auditors, affiliates, and competent authorities.
Reasons for data sharing
- Account verification and payment processing.
- Fraud prevention, security review, and abuse detection.
- Complaint handling, chargeback review, and dispute resolution.
- Contract performance with service providers and affiliates.
- Compliance with court orders, lawful authority requests, or mandatory reporting duties.
External parties are usually identified on the website or in service terms where relevant. If a party is not listed, the operator will disclose the purpose of the transfer and the volume or category of data shared where required and practical.
When a user submits personal information for account or service use, that submission constitutes consent for transfer needed to operate the account, meet contractual duties, resolve disputes, and comply with legal obligations.
External Website Links and Separate Policies
The website may contain links to external websites, payment pages, social platforms, affiliate pages, app stores, or content resources. Those websites have their own privacy policies, cookie rules, data collection methods, and security practices.
The operator is not liable for how external websites collect, use, store, disclose, or delete personal information after a user leaves the website. A user should review the privacy policy of each external resource before sharing personal data, payment details, identity documents, or account information.